FAQ
Fine Art Prints Online Store at www.albertomateo.com
HOW CAN I PLACE AN ONLINE ORDER?
It’s easy. Just enter our web site and select the print you prefer, canvas or photo for your space. Select a photograph. Click the purchase/add to cart button and select the available options you want on the right side of the individual print.
WILL THE WATERMARK APPEAR ON THE FINAL PRINTS?
No, the watermark you see on the images in the web site is added digitally and will not appear on the final print product you will receive.
WHEN WILL I RECEIVE MY ORDER?
If you have ordered directly on our website it can take between 2-8 weeks from the date of purchase.
WHAT OPTIONS ARE AVAILABLE FOR FINE ART PRINTS?
We are proud to offer these styles of prints:
Limited editions (Numbered, handsigned and certified) prints,
Unlimited editions (not numbered, not handsigned, not certified) prints and
Artist Proofs.
All of our fine art prints use acid-free papers with archival inks to guarantee that your prints last a lifetime without fading or loss of color.
WHAT PAPER (MEDIA) OPTIONS ARE AVAILABLE AND WHICH ONE SHOULD I CHOOSE?
Our fine art prints are available in the following PAPER CHOICES:
Premium Archival Matte Paper: Long-lasting and versatile, this heavyweight matte finish paper is engineered for high contrast and crisp reproduction of high resolution images. Premium Archival Matte is a neutral white paper ideal for black-and-white photography and a variety of fine art applications. It is acid-free for archival longevity.
Glossy Photo Paper: For luxuriant depth and vivid color, reproduce your photographs on this ultra-gloss finish. The neutral tone, high D-Max, and ink saturation make photo papers an outstanding choice for giclee reproductions.
Luster Photo Paper: This happy medium is preferred by portrait photographers for its cheerful sheen. The luster finish also has a delicate sparkle that makes images of water scintillate. The neutral tone, high D-Max, and high ink saturation make photo papers an outstanding choice for giclee reproductions.
Semi-Matte Photo Paper: Artists and photographers alike love this paper for its understated semi-matte finish, optimized for maximum presentation quality with minimum glare. The neutral tone, high D-Max, and high ink saturation make photo papers an outstanding choice for giclee reproductions.
Picture Rag: Popular among photographers for its exceptional black-and-white imagery, Cool Tone Picture Rag also holds incredibly vivid and true colors. Cool Tone Picture Rag is an acid-free paper made from 100% cotton rag.
Somerset Velvet: This radiant white paper offers vivid color reproduction and deep, rich blacks for amazing contrast. With a texture that gently softens the overall effect, it adds an extra hint of warmth to reproductions of oils and pastels and a softer edge to photography. Somerset Velvet is a 100% cotton rag paper, making it perfect for conservation quality projects.
Watercolor Paper: The textured finish and satisfying weight of this fine art watercolor paper provides an authentic look and feel for reproductions of watercolor art — or, use it to add an interesting natural texture to photography and digital media. Collectors who like to handle the print out of frame will appreciate this paper’s rigidity and surface feel. Watercolor Paper is a neutral-toned, acid-free paper made from 100% cotton rag.
Metallic Paper: Metallic paper prints are a budget-friendly way to create modern wall art. Metallic paper provides an exceptionally vibrant print with the shine and shimmer of metal. This highly durable paper is mostly white with a signature metallic finish, making it ideal for a wide range of images including white and flesh tones.
Note: When fine art prints are ordered without a frame, all paper prints include a 1″ white border to allow for future matting and framing.
Canvas Prints: Stretched canvas prints look beautiful with or without frames!
Glossy Canvas Prints: With a glossy finish formula specially designed for pigmented inks, this canvas lovingly recreates the texture and reflectivity of oils on canvas. It also lends a fine art feel to photographs. Glossy Canvas has a slightly warm tone and is made from an acid-free poly/cotton blend.
Matte Canvas Prints: The texture and weight of this canvas brings fine art reproductions one step closer to the originals, while the matte finish gives them a softness that invites attention. Matte Canvas has a bright white tone and is made from an acid-free poly/cotton blend.
Note: When canvas prints are ordered un-stretched or without a frame, all canvas prints include a 2.5″ white border to allow for future matting, framing, or stretching.
DO YOU SELL PRINTS AS GIFTS?
Prices are not included in the package if you ask. Tell us when you order.
MAY I GET THE RIGHTS TO USE YOUR IMAGES ONLINE AND FOR EDITORIAL USES?
Yes, most of the pictures are downloadable in the web site. Just click the “Add to Cart” button and you’ll be able to select the license and size during the checkout process.
IF I ORDER A SERIES OF PRINTS, CAN I GET A DISCOUNT?
Some clients order sets of prints for offices, hotels, office complex, doctor offices, restaurant chains, hospitals, spas, manufacturers. You may contact us directly to inquire if you order qualifies for a discount; we will be happy to talk with you about the subject.
WILL MY FINE ART PRINTS ARRIVE SAFELY AND UNHARMED?
We ensure the best packaging to reduce the risk of damage during transportation to you home or office.
CAN I HAVE MY ORDER DELIVERED TO ANOTHER ADDRESS?
When entering your personal details you will be given an opportunity to say whether you wish to use your own address or have it sent to a different delivery address.
WHAT IF I WOULD RATHER NOT USE MY CREDIT CARD ONLINE?
You can also order over the phone, by contacting us by email at info@albertomateo.com.
ARE MY CARD DETAILS SAFE?
It’s only Paypal who knows your data through secure system. PayPal (Europe) Ltd. Is an authorized electronic money institution and give guarantees to protect your privacy and security. Please read their 'Privacy Policy' and their 'User Agreement and Service Description' on the first page of the PayPal checkout, before you enter any personal details.
CAN I HAVE A PRINT SIZE THAT IS NOT ON THE PRICE LIST?
Some pictures are available as Gigantographies. To make a Gigantography the picture has to be taken with a special process that generates files that weigh Gigabites. This process is costly and takes a great amount of postproduction time. I can offer some Gigantographies as stock, but if I don’t have the subject you want, I accept assignments to create the ones you need.
WHAT HAPPENS IF MY PRINT IS DAMAGED DURING TRANSIT?
Although we take a lot of care to ensure the print arrive in perfect conditions it may be damaged on transit. In that case please keep all the packaging and contact us as soon as possible. We will ask you to take some photos of the damage and email them to us. We’ll replace your print with no expenses.
WHO OWNS COPYRIGHT OF THE ARTWORK ONCE I HAVE BOUGHT MY ORIGINAL PRINT?
Buying a piece of art from my website gives you ownership of the physical artwork but not ownership of the Copyright. The Copyright at all times remains the property of Alberto Mateo. However most of the pictures are available for download. You can acquire their licensed rights and use them on the web.
HOW DO I CARE FOR MY PURCHASED FINE ART PRINTS?
We inspect each print before it leaves our printing facilities and should last a lifetime. Prints should be treated with care. You should avoid direct sunlight on the print. You can clean your canvas prints with a slightly dampened cloth using only slight pressure.
DO YOU DELIVER OVERSEAS?
Yes, no matter where you live you will receive your print. We deliver anywhere in the world.
DO YOU SHOOT COMMISIONED WORK?
Of course! I love commissioned works, so please contact us and let me know what your ideas and requirements are and we’ll make a plan that will commit your standards!
I HAVE A QUESTION THAT HAS NOT BEEN ANSWERED HERE, WHERE CAN I GET HELP?
You are welcome to contact us anytime with any questions or comments you may have. We will be more than happy to answer any questions you may have.
